Platform Documentation & FAQs

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Encountered a Payment or Billing Issue?

If your payment was debited without plan activation, or if you faced a card checkout error, please email us directly at info@11thhour.in with your registered email and Razorpay Payment ID. Our billing desk resolves payment queries in 2 to 4 business hours.

Email Billing Support →

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Platform Overview & Philosophy

What is 11thhour, who it is built for, and how the five executive pillars work together.

1. What is 11thhour?

11thhour is an all-in-one Executive Operating System built specifically for startup founders, CEOs, and business leaders in India. It unifies: • High-leverage Executive Day Planning with AI agenda timeblocking • Slack-style internal & cross-organization Workspace project groups • Verified Founder Networking with direct 1-on-1 video call scheduling • Inbound B2B Services & Offers Marketplace with a built-in Mini-CRM • Enterprise-grade Security (2FA, session management, and DPDP Act compliance)

2. Navigation & Interface Layout

The platform features a clean left-hand navigation sidebar: • Day Planner (/planner): Daily agenda, monthly calendar, and overdue task triage • Founder Network (/network): Verified founders, direct connection requests, and directory • Direct Messages (/chat): Real-time messaging with connected founders • 1-on-1 Meetings (/meetings): Online video calls and in-person meeting coordination • Services & Offers (/portal/services, /portal/offers): Marketplace listings • Leads & Mini-CRM (/portal/crm/enquiries): Inbound prospect pipeline • Workspace Kanban (/workspace): Channel projects and deliverables • Organization & Roles (/organization): Departments, roles, and member management • Billing & Invoices (/billing): Plans, seats, and GST tax receipts

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Getting Started & Onboarding

Registration, official business email verification (OTP), and company workspace setup.

1. Account Registration & Google Sign-In

You can create an account using your business email and password or via Google One-Tap. Upon sign-up, you will be prompted to enter your Full Name, official Business Email, Designation, and Organization Name. You can sign in directly using your corporate Google Workspace account or with your business email credentials.

2. Official Business Email Verification (6-Digit OTP)

To ensure verified credibility in the Founder Network, every organization workspace requires business email verification. • A 6-digit OTP code is sent to your registered email address. • The code expires after 30 minutes. • If you do not receive the email, click 'Resend Code' or update your email address directly on the verification screen. • Once verified, your organization workspace is activated.

3. Organization & Executive Profile Setup

Visit Profile Settings to configure your founder profile: • Upload high-resolution profile photo • Add Designation (e.g. Founder & CEO, CTO, Product Lead) • Specify city/location and professional bio • Toggle public visibility in the Founder Directory

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Executive Day Planner & Agenda

Daily agenda blocks, 5-level priority matrix, deadlines, repeating tasks, and AI Planner assistant.

1. Creating & Scheduling Daily Tasks

Click '+ Add Task' in the Daily Planner to create commitments for any target date. • Title & Detailed Instructions/Notes • Scheduled Time Blocks (Start Time & End Time in HH:MM IST) • Specific Deadline (Date & Time with automated countdown badge) • Priority Tier (Urgent, High, Medium, Moderate, Low) • Department & Project association • Team Delegation (Assign task to any colleague in your workspace)

2. Priority Matrix & Status Progression

Tasks follow a clear execution lifecycle: • Statuses: Pending (To Do), In Progress, In Review, Completed, and Deferred. • Instant updates: Click status pills or the priority banner to update directly without page reloads. • Past incomplete tasks trigger an Overdue Action Banner with a 1-click 'Move to Today' button.

3. Automated Repeating Tasks

Automate recurring routines when creating or editing a task: • Daily (Every day) • Weekdays (Monday through Friday) • Weekly (Same day each week) • Monthly (Same day each month) • The system automatically schedules each recurring task every morning so your daily queue is prepared in advance. • You can click 'Stop Repeating' on any recurring task to end future occurrences.

4. AI Day Planner Assistant & Credits

Click '⚡ AI Planner' to generate an optimized daily agenda based on your strategic goals: • Enter a prompt (e.g. 'Prepare for Series A pitch and conduct Q4 revenue audit') • The AI constructs 3 to 5 realistic, non-overlapping timeblocked tasks with priorities • Select the tasks you want to keep and commit them to your agenda • Consumes 5 AI credits per committed task. New signups receive 500 complimentary credits.

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Workspace Projects & Collaboration Groups

Slack-style project channels, cross-organization collaborations, and team task tracking.

1. Creating Project Groups & Channels

In Workspace, create project groups with dedicated `#channel_name` handles, color accents, department tags, budgets, and target delivery dates. Each project group acts as a focused hub for sprint deliverables.

2. Cross-Organization Collaboration

Work with external partners, agencies, and vendors seamlessly: • Click '+ Invite External Member' inside any project • Search and invite any verified user across the 11thhour ecosystem • The invited founder receives an in-app and email notification and can Accept or Decline • Accepted external collaborators can view tasks and message in that project channel without gaining access to your internal organization data.

3. Project Messaging & Task Progression

Every project includes a real-time messaging feed for team updates, file references, and progress milestones, alongside a task board showing completed vs. pending deliverables.

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Founder Network & 1-on-1 Meetings

Verified founder directory, connection requests, direct messaging, and video meeting scheduler.

1. Discovering Verified Founders

Browse founders, CEOs, and business executives across industries and cities in India. • Verified Domain Badges signify business-domain authenticated organizations • Filter by designation, city, or company name • Send personalized connection requests with an intro note.

2. 1-on-1 Founder Meetings (Online Video & In-Person)

Schedule high-leverage meetings with connected founders: • Set Agenda Title, date, and time slot • Select meeting format: Online Video Call (Google Meet, Zoom link) or In-Person location • The recipient receives an instant email and in-app invitation with 1-click Accept / Decline • Once accepted, the meeting automatically adds to both founders' Day Planners and includes an `.ics` calendar file download for Google Calendar and Apple Calendar.

3. Direct Messaging & Privacy Controls

Connected members can initiate private, end-to-end direct messages. You can block or unblock any user at any time under their profile or from the Network directory.

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Services, Offers & Inbound Mini-CRM

Publish B2B services & offers, capture high-intent inquiries, and manage your lead pipeline.

1. Publishing B2B Services & Founder Offers

Showcase your company's offerings to the entire founder network: • Publish Services (e.g. Legal Advisory, AI Engineering, Cloud DevOps) • Post Exclusive Offers (Founder discounts, credits, trial packages) • Create Founder Networking Events with RSVP registration tracking.

2. Mini-CRM Lead Management Pipeline

When a client or founder submits an enquiry on your listings or profile, it routes directly to your Mini-CRM: • Pipeline Stages: New Lead → Contacted → In Progress → Qualified → Won / Closed (or Lost) • Add internal deal notes, remarks, and estimated deal value • Schedule Follow-up reminders: Automatically syncs to your Day Planner on the follow-up date and time.

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Organization & Role-Based Access Control

Departments, custom roles, member approvals, invitations, and audit log trails.

1. Departments & Roles

Organize your company workspace: • Create Departments (e.g. Engineering, Sales, Leadership, Operations) • Define Custom Roles with specific permissions (Owner, Admin, Manager, Member, Assistant) • Executive Assistant (EA) mode allows assistants to view and schedule tasks into the CEO's daily planner.

2. Team Invitations & Security Approvals

Invite employees using their corporate email. Invitations can be accepted or declined, and existing accounts cannot be assigned Owner rights without ownership transfer.

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Account Security & Data Privacy

Two-factor authentication (2FA), session management, password resets, and DPDP compliance.

1. Two-Factor Authentication (2FA Authenticator)

Enable 2FA under Settings → Security. Scan the QR code with Google Authenticator, Authy, or 1Password and verify a 6-digit code. Recovery codes are provided for backup access.

2. Active Sessions & Remote Sign-Out

View all active devices and browser sessions. Click 'Sign Out Other Devices' to revoke access across all devices except your current session.

3. Data Privacy & Account Deletion

In compliance with Digital Personal Data Protection (DPDP): • 'Download My Data': Securely exports a full personal archive of your profile, daily planner tasks, and activity records. • 'Delete Account': Permanently deletes credentials, personal details, and active sessions.

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Billing, Subscriptions & Payment Issues

Plans, seats, Razorpay integration, GST invoices, and support contact procedures.

1. Plans & Seat Purchases

11thhour offers Starter, Pro, and Enterprise tiers. You can add additional team seats at checkout. Payments are securely processed via Razorpay with instant GST invoice generation.

2. What to do if you encounter a Payment or Billing Issue

⚠️ IMPORTANT INSTRUCTION FOR PAYMENT ISSUES: If you encounter any payment failure, card deduction without plan activation, checkout error, billing discrepancy, or refund query: • Please immediately email our dedicated billing desk at: info@11thhour.in • Include your registered 11thhour account email • Include the Razorpay Payment ID or Order ID (from your bank SMS/email) • Our finance team resolves payment verification requests within 2 to 4 business hours.

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Frequently Asked Questions

Instant answers to the most common questions about 11thhour.

11thhour is an Executive Operating System designed specifically for startup founders, CEOs, and business executives. It unifies high-impact Day Planning, Slack-style Workspace project groups, a verified Founder Network for 1-on-1 meetings, and an Inbound B2B Marketplace with a built-in Mini-CRM.

You can upgrade your subscription anytime by visiting Pricing (/subscription/pricing) or Billing (/billing). Choose your desired tier (Starter, Pro, or Enterprise), select the number of team seats you need, and complete payment via Razorpay. If you have enterprise or custom invoicing requirements, email info@11thhour.in.

If your payment was debited but your plan has not updated, please email us immediately at info@11thhour.in with your registered email and the Razorpay Payment ID / Bank Transaction Reference. Our finance team will verify your transaction reference and activate your plan or initiate a refund promptly.

GST invoices are automatically generated after successful payment and can be downloaded anytime under Billing & Invoices (/billing). For custom corporate invoicing or company GSTIN updates, email info@11thhour.in.

Incomplete tasks from previous days are never lost. They automatically appear in the "Overdue Action Banner" at the top of your Daily Planner with 1-click buttons to either "Move to Today" or "Mark Done".

When creating or editing a task, select a repeat frequency: Daily, Weekdays, Weekly, or Monthly. The system automatically creates the next scheduled occurrence on that date. You can click "Stop Repeating" on any task to halt future instances.

Each task committed to your agenda through the AI Planner assistant uses 5 AI credits. New users receive 500 complimentary credits upon registration. You can check your remaining credits directly on the planner top action bar.

Yes! Inside any Project Group, click "+ Invite External Member" and enter the founder's name or email. They will receive an invitation to join the project channel, allowing cross-organization collaboration while keeping your company data private.

Go to Founder Network (/network) or Meetings (/meetings), find the founder, and click "Request 1-on-1 Meeting". Enter the agenda title, format (Online Video or In-Person), date, and time. Once they accept, it automatically appears in both users' Daily Planners.

Whenever another founder or visitor submits an enquiry on your published Service, Offer, or public profile, a lead is generated in your Mini-CRM (/portal/crm/enquiries). You will receive an instant email and in-app notification.

Visit Settings → Security (/settings/security) and click "Enable Two-Factor Authentication". Scan the QR code using Google Authenticator, Microsoft Authenticator, or Authy, and enter the 6-digit confirmation code.

Click "Forgot Password" on the login page (/forgot-password) and enter your registered email. A password reset link valid for 60 minutes will be sent to your inbox.

Under Settings → Security, click "Export My Data" to download all personal records, tasks, and activity logs. You can also click "Delete My Account", which permanently anonymizes your credentials and terminates active sessions.

An owner or admin can assign the "Assistant" role to an employee and link them to an executive. The assistant can then switch views to inspect and schedule tasks directly into the executive's Day Planner.

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Need Real-Time Clarifications?

Our AI Support Assistant is trained strictly on this official documentation to answer any workflow questions instantly.

Email Support (info@11thhour.in)

How can we help you master 11thhour?